Refund Policy

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns under the following conditions:

• The return request is made within 30 days of the delivery date
• The product is unopened and in its original, undamaged packaging
• Proof of purchase is provided

To initiate a return: 1. Email us at james@rysaco.com.au with your order number and reason for return 2. We will provide you with return instructions within 2 business days 3. Return shipping costs for change of mind returns are at the customer's expense 4. Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5–10 business days

We reserve the right to decline a change of mind return if the product has been opened, tampered with, or is not in resaleable condition.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, is faulty, or is not what you ordered, we will make it right at no cost to you.

Please contact us at james@rysaco.com.au within 7 days of receiving your order and include: - Your order number - A description of the issue - Photos of the item and packaging

We will arrange a replacement, exchange, or full refund — whichever you prefer — and cover any return shipping costs where applicable.

Products Fulfilled by Our Supplier

Some products on rysaco.com.au are fulfilled directly by our supplier, Dropship Zone. This does not affect your consumer rights in any way. All refund and return requests should be directed to us at james@rysaco.com.au — we will manage the process on your behalf.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty: - Opened supplement products (powders, capsules, liquids) - Items that have been consumed or partially used

Refund Timeframes

• Credit/debit card: 5–10 business days to appear on your statement (dependent on your bank)

Contact Us

For all refund and return enquiries:

RYSA co. Email: james@rysaco.com.au Website: rysaco.com.au

We aim to respond to all enquiries within 2 business days.

This policy is a draft. Review all content before publishing. Confirm Dropship Zone's return handling procedures are consistent with these terms.