Shipping Policy
Last updated: April 2026Processing Time
All orders are processed within 1–3 business days of payment confirmation (business days are Monday–Friday, excluding Australian public holidays). You will receive an email confirmation with tracking information once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next available business day.
Domestic Shipping (Australia)
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
| Free Express Shipping | 1–3 business days | Free on orders over $150 |
Delivery timeframes are estimates and begin from the date of dispatch, not the date of order. Delivery to regional and remote areas of Australia may take additional time.
International Shipping
At this time, RYSA co. ships to Australia only. International shipping options may be introduced in future — join the RYSA community to be notified when this becomes available.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order via the carrier's website.
If you have not received a tracking confirmation within 3 business days of your order, please contact us at james@rysaco.com.au.
Supplier-Fulfilled Orders
Some products available on rysaco.com.au are dispatched directly from our fulfilment partner, Dropship Zone. Delivery timeframes for these items fall within the estimates above. All orders are treated as RYSA co. orders regardless of which warehouse they are dispatched from — direct all enquiries to us at james@rysaco.com.au.
In some cases, if you have ordered multiple products, items may arrive in separate parcels and at different times. You will receive individual tracking for each parcel.
Delivery Issues
Lost parcels: If your tracking indicates your order has been delivered but you have not received it, please check with other members of your household and check any safe drop locations. If you are still unable to locate your order, contact us within 7 days of the expected delivery date and we will investigate with the carrier.
Damaged in transit: If your order arrives damaged, please photograph the packaging and items before opening, then contact us at james@rysaco.com.au within 7 days of delivery. We will arrange a replacement or refund in accordance with our Refund Policy.
Incorrect address: Please ensure your delivery address is correct at checkout. RYSA co. is not responsible for orders that cannot be delivered due to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at james@rysaco.com.au — we will do our best to update it before dispatch, but cannot guarantee changes once an order is in the fulfilment process.
PO Boxes
We are unable to deliver to PO Boxes for some products. Where this applies, it will be noted at checkout. We recommend using a street address where possible.
Contact Us
For all shipping enquiries:
RYSA co. Email: james@rysaco.com.au Website: rysaco.com.au
We aim to respond to all enquiries within 2 business days.
This policy is a draft. Before publishing: confirm exact shipping rates and carrier from Dropship Zone, verify the free shipping threshold ($150 is currently in the promo bar code), and confirm whether PO Box delivery is supported.